BOOKING FAQS

The BLU guide to the lido's booking system

DOES BLU RUN THE LIDO?

No. We are the lido users group. This FAQ is put together by us to help users. We have some influence on booking policy, but we do not set it. We cannot see bookings, move bookings, cancel bookings - all this has to be done by Fusion Lifestyle, who run the lido.

DO I NEED TO BOOK TO USE THE LIDO FACILITIES?

Yes. Since the COVID-19 pandemic, all sessions for the pool, gym and classes must be prebooked. There are no walk in sessions. You cannot queue up to get access like you used to.

HOW DO I BOOK?

You can either become a member or you can book on a pay as you go basis. In either case, you need to register with Fusion Lifestyle for an account.

SUMMER 2021 - LIDO SWIMS

From Saturday July 24th, the timetable for the pool will look a bit different. If you're a member, you will notice that lane swimming options disappear for a section of the day. Dedicated lane swimming takes place at the beginning and end of the day. From 0930-1700 there are three separate "lido swim" sessions.

Where to book "lido swim" sessions

To book during "lido swim" times, you can see available sessions under the "Book Lido Swims" option.

How do "lido swim" sessions work?

Basically, this is a general swim, allowing swimmers to spend more time in the water or poolside sunbathing. Families can book them. Individuals can book them. If you're a member, you can also book them within your membership.

Do I still need to turn up within a 10 minute window?

YES for "lane swims". NO for "lido swims". For lido swims you can turn up whenever you like in your booked session. The later you arrive, the less time remaining in your session.

Lane swimming during "lido swim" sessions

During "lido swim" sessions there will still be at least one dedicated lane for swimmers.

HOW DO I BOOK FAMILY SWIMS?

You still need to register. When you do, navigate to "Book Lido Swims" in the app. There MUST be an adult present in the water with children. Children under 4 yrs must be accompanied on a 1:1 basis. Children aged 4-7yrs must be accompanied by 1 adult per 2 children.

WHAT ARE THE PRICES / TIMES?

You can links to prices and times here. Non-members must pay for their chosen activity at the time of booking or the booking will automatically be cancelled.

SHOULD I USE THE APP OR THE WEBSITE?

You can use either but we recommend using the Fusion Lifestyle app. It is quicker and more reliable. The website can be slow sometimes.

If you have to use the website to book a swim, here's how to do it quickly: search by date.

Log in > Ensure that Brockwell Lido is selected > Search in the date box for the date you want - select the date (e.g. 8th June 2021) > Scroll down to Lido Lane Swimming > Click > This brings up the date and means you don’t have to scroll through each day.

DO I NEED TO QUEUE IF I'VE BOOKED?

If you've booked a session and you've got a Fusion swipe card, you can proceed and swipe through.

WHAT IF I'M LATE FOR MY BOOKED SESSION?

Please try and turn up on time. The booking system is designed to manage capacity for everyone's safety.

If you're a few minutes late, don't worry. Turn up, talk to the front desk staff and they can sort it and let you go through.

If you're really late, it will be treated like a no show. If there is an unavoidable reason for this please (politely) talk to Fusion staff.

WHEN DO SESSIONS GO LIVE FOR BOOKING?

Sessions go live for booking 7 days in advance, even though you may be able to see dates further ahead than that in the booking system.

CLASSES AND FAMILY SWIM - Open at 10pm for the following week. So at Sunday 10pm you can book sessions for a week on Monday.

GYM AND POOL LANE SWIM - They go live at midnight. So at in the early hours of Monday, sessions for the whole of following Monday will go live. Members can book 7 days ahead. Non-members can book 6 days ahead.

MEMBER BOOKING LIMITS

CLASSES - Members can book up to 7 sessions per week (one activity per day).

GYM - Members can book up to 7 sessions per week (one activity per day). Further sessions can be booked for gym sessions on top of this at 24 hours' notice. To do this you can check the Fusion website or the mobile app and available sessions in the next 24 hours will show as available to book.

POOL - Members can book up to 7 sessions per week (one activity per day).

WHY ARE ALL THE SESSIONS I WANT ALWAYS BOOKED?

Because of COVID-19 social distancing regulations there is reduced capacity for pool, gym and classes. Particularly for the pool, when the weather is good there is high demand for sessions, meaning that everything may be booked up 5 or 6 days ahead in periods of high demand.

BUT - members can cancel their sessions, which means on any given day ad hoc cancellations will mean sessions can become available.

HOW DO I MOVE OR CANCEL A BOOKING?

Nobody can move a booking from one time or date to another. Some members might see an option to move bookings when logged in online to the Fusion booking system. The option to move bookings does not work. Nobody can move bookings.

If you are a member, you can cancel a booking by going to the "my bookings" section and clicking cancel. You can then rebook another session, where available.

Non members (i.e. pay as you go customers) cannot cancel or move bookings, unfortunately.

WHAT ABOUT CANCELLATION / NO SHOW FEES?

You can read all of Fusion's booking T&Cs here.

If you are a member and you don't show for a class, gym or pool session you will incur a NO SHOW FEE. Fusion staff can, at their discretion, remove this where circumstances warrant.

CLASSES - Members can cancel without incurring a cancellation fee up to 4 HOURS ahead of their booked session.

GYM - Members can cancel without incurring a cancellation fee up to 1 HOUR ahead of their booked session.

POOL - Members can cancel without incurring a cancellation fee up to 1 HOUR ahead of their booked session.

LIGHTNING AND POOL CLOSURES

Lightning means that the pool is closed for 40 minutes after the last peal of thunder, for safety. Fusion does not issue cash refunds. You will get a cashless credit you can use to book an alternative session.

I'VE STILL GOT A PROBLEM

If you need to call the lido we strongly recommend doing so outside peak hours. The front desk cannot always stop what they are doing to pick up the phone. The telephone number is 020 7274 3088.

If you want to email the Fusion team at Brockwell lido, you can do so here.

We can help resolve queries, but as a last resort only after you have contacted Fusion's team.